Help Available? LiveMap and Trading post not working

I am running a paid hosted instance of LiF. I have confirmed that all of my server settings are correct but there seems to be no communication between FeudalTools and my game server. It says my server is offline or private but it definitely isn't. It is online and public. I have read all of the documentation and confirmed all of it with the server host company, who is hating me now because I keep bugging them. :)

Is anyone else having an issue running the trading post and LiveMap? I have spent hours trying to figure this out and the server host cannot help me further since everything is correct on their end.

Are the FeudalTools admins here on this Forum? Help please!
Redacted settings screen: ... sp=sharing

Thank you in advance,