Guild Standings are reset and we cant change them back!

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Hi there! I recently had an issue on my server and my server provider resolved the issue thank goodness! However whatever they did reset everything! Anyway somehow I've ended up with a new livemap link which is fine/ I had to reconfigure everything back to how it was. However one of the players is having problems as she cant change her standings with most other claims? I am not sure what to do about this. Can anyone help? I downloaded TTMOD and everything else related to this from this site. Thanks!
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